Our Mission

Marathon Benefit Corp. will provide the best customer service available. To achieve this goal we will:

• Provide direct phone numbers so you can get directly to the person you need to speak with.
• Return all calls and e-mail messages the same day, or at the latest, the following business day, in the morning.
• Commit to an open philosophy;
     • This means we will provide you with an annual statement showing your claims experience.
     • Where possible, your claims history will be made available on a more frequent basis.
• Some of the insurers we use allow audits of their books. You can be assured that your claims are your claims.
• Arrange all meetings at your convenience and location.
• Provide direct links to all insurers to assist you with claims inquiries.
• Present all renewals in your office, in person. Where possible, alternatives will always be presented.
• Use specialists to ensure that all tax and legal issues are completely covered. [Please see Working Relationships for more detail]
• In cases where tax professionals are used, there will be no added cost to you.
• Help you with any claims and coverage questions you or your employees may have.
• Where appropriate, we will provide employee meetings to roll out the benefits, or update and train new employees.
• Where employees are concerned, we will provide access to individual insurance representatives, and mortgage brokers to assist with personal coverage.

Our service will meet your expectations. If you have special needs, always feel free to inform our professionals. We will attempt to meet your needs, and if not, we will help guide you to the correct people.

Give us a chance. We will prove ourselves.